Support
Last updated: September 13, 2026
Need help with AnyWhen? Here you can find answers to common questions and information on how to contact us if you experience a problem with the app, your account, your subscription, or game content.
Contact us
For assistance, email apps@bitwaresas.it. We can reply in Italian or English.
To help us identify the issue more quickly, please include your nickname or the email address associated with your account, your device and operating system, the app version shown at the bottom of Settings, and a brief description of what happened. If useful, you may also attach a screenshot.
Frequently asked questions
I haven't received the verification code
The verification code is sent by email from anywhen.noreply@bitwaresas.it. If you cannot find it in your inbox, please check your Spam or Junk folder as well. The code contains six digits and is valid for a limited time. If it has expired, request a new one from the same screen by selecting Didn't get the code? Resend.
I forgot my password
On the sign-in screen, select Forgot password?. A verification code will be sent to the email address associated with your account. You can use it to set a new password.
I played as a guest. Will I lose my progress if I create an account?
No. When you sign in to an account for the first time, the progress associated with your guest profile — including games, tokens and achievements — is transferred to your account.
Until it is linked to an account, however, a guest profile exists only on that device. If you uninstall the app first, the guest profile and its data will be lost.
How can I manage or cancel my Premium subscription?
Premium subscriptions are managed through the store used for the purchase: Apple App Store or Google Play. You can manage your subscription or cancel its renewal from the subscription settings of your Apple or Google account.
If you cancel, Premium remains active until the end of the period already paid for. Any refund requests must also be submitted through the relevant store: BitWare S.a.s. does not collect in-app purchases directly and cannot issue refunds. For further details, see the Terms of Service.
I found an event with an incorrect date
If you believe an event contains an incorrect date, please contact us and include the title or text of the event and the game in which you found it. If possible, also provide a reliable source supporting the correct date. We will review the report and update the event if necessary.
How can I report or block a player or a group?
Open the player's profile, from a group's member list or from a leaderboard, and tap the ⋮ menu in the top right corner: from there you can report or block them. To report a group name, open the group and select Report group. If you created a group, you can also report or block anyone who asks to join it, from the menu next to their request.
Blocked players are not notified: you will no longer see their nickname and avatar, and they will not be able to ask to join the groups you created. You can unblock them at any time from Settings → Blocked users. Reports are reviewed promptly; you can also write to us at apps@bitwaresas.it.
How can I delete my account?
You can permanently delete your account directly from the app by selecting Settings → Delete account. Account deletion is irreversible and removes the associated data in accordance with our Privacy Policy.
Service information
BitWare S.a.s.
Via Alessandro Volta, 46 — 25030 Roncadelle (BS), Italia
VAT no. 04399580986
Contact: apps@bitwaresas.it
For information about the processing of personal data and the conditions governing use of AnyWhen, please refer to the Privacy Policy and Terms of Service.